We happily offer free returns on purchases from skinfix.com within 30 days. At Skinfix, we are committed to making products that are proven to work and we want you to be completely satisfied with your purchase. If you are not totally satisfied with your purchase, please send an email to info@skinfix.com to begin the return process.
Please Note: Only items purchased on www.skinfix.com may be accepted for a return or an exchange by Skinfix. If you purchased your Skinfix product(s) at one of our authorized retailers, QVC or Sephora, please contact them for assistance and return your items to the place of purchase.
Skinfix products purchased from our website must be returned or exchanged within 30 days from the date of purchase, be in new or gently used condition, and be accompanied with a proof of purchase. Proof of purchase may include your order number, name, email, product lot # and photo evidence of any damages. Once an order is placed, we are unable to modify any details, including address changes.
Please note: All returns and exchanges are subject to validation and approval at our discretion. Skinfix purchases can be easily returned by mail with our pre-paid shipping labels. We regret to inform you that the original shipping costs associated with your order are not eligible for refunds.
Skinfix Inc. is not responsible for returned items lost during transit. To begin the return or exchange process please follow these steps: Contact us at info@skinfix.com (or call us at 1.866.927.2783) to let us know of your experience.
Once your return is validated and approved, please allow 7-10 business days for your refund to be processed. For exchanges, we will confirm the tracking number and the date in which you should expect your new product(s).
Skinfix offers free standard ground shipping on all orders over $50, excluding tax, and after promotional discounts are applied when shipping to destinations within the United States and Canada.
We do not ship to the following US territories: Guam, US Virgin Islands, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.
Please note: At this time, Skinfix will only ship to Canada and the United States. This website may contain products or references to products that are not available outside of the United States or Canada. Any such references do not imply that such products will be made available outside the United States or Canada. Please sign up for our newsletter to be notified about any distribution changes.
After an order is received by our warehouse, please allow 1-2 business days for processing once picked up from our warehouse.
| Shipping Method | Delivery | Cost |
|
Standard |
5-10 business days |
$5.95 if under $50 FREE if over $50 |
| Expedited | up to 3 business days | $15 |
| Rush | up to 2 business days | $25 |
All orders placed after 2pm (ET) or during the weekend, will be processed the following business day.
During the peak holiday season or times where business conditions are hindered by forces outside of our normal control, processing may take additional time.
Please contact us info@skinfix.com with any shipping concerns. If you are interested in placing a new order or if you have questions about an order, please contact our customer service department at info@skinfix.com
If your package was damaged during shipment, save the box and the merchandise and notify us immediately at info@skinfix.com.
If a package is missing, please reach out to info@skinfix.com with your order # and tracking number, if you have it available. We will start a trace with the shipping provider, and take the required follow-up steps. This process takes approximately 2-3 business days. We cannot replace packages until they have been confirmed missing.
If you have purchased Route Package Protection, please submit your claim at https://claims.route.com/.
