Returns
We happily offer free returns on purchases from skinfix.com within 30 days. At Skinfix, we are committed to making products that are proven to work and we want you to be completely satisfied with your purchase. If you are not totally satisfied with your purchase, please send an email to info@skinfix.com to begin the return process.
Please note: Only items purchased on www.skinfix.com may be accepted for a return or an exchange by Skinfix. If you purchased your Skinfix product(s) at one of our authorized retailers, QVC or Sephora, please contact them for assistance and return your items to the place of purchase.
- Sephora Customer Service Line: 1-877-SEPHORA (1-877-737-4672) (U.S. or Canada)
- QVC Customer Service Line: 1-877-490-1787
Skinfix products purchased from our website must be returned or exchanged within 30 days from the date of purchase, be in new or gently used condition, and be accompanied with a proof of purchase. Proof of purchase may include your order number, name, email, product lot # and photo evidence of any damages. Once an order is placed, we are unable to modify any details, including address changes.
Please note: All returns and exchanges are subject to validation and approval at our discretion. Skinfix purchases can be easily returned by mail with our pre-paid shipping labels. We regret to inform you that the original shipping costs associated with your order are not eligible for refunds.
Skinfix Inc. is not responsible for returned items lost during transit. To begin the return or exchange process please follow these steps: Contact us at info@skinfix.com (or call us at 1.866.927.2783) to let us know of your experience.
- Please include your name and proof of purchase (Order #)
- Print your FREE return label sent to you by us
- Pack your returned/exchanged items safely in a secured package, attach your pre-paid shipping label and mail your items using the shipping company provided to you by us
Once your return is validated and approved, please allow 7-10 business days for your refund to be processed. For exchanges, we will confirm the tracking number and the date in which you should expect your new product(s).
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-10 business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@skinfix.com.
Shipping and Delivery
Free standard ground shipping is free on orders above $50, excluding tax, and after promotional discounts are applied when shipping to destinations within the contiguous United States. Standard shipping is a flat rate of $5.99 for all orders under $50 and for all orders to non-contiguous U.S. states.
We do not ship to the following US territories: Guam, US Virgin Islands, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.
Rush and expedited shipping options are not available for orders shipping to non-contiguous U.S. states (Alaska and Hawaii).
Please note:
- At this time, Skinfix will only ship to Canada and the United States. This website may contain products or references to products that are not available outside of the United States or Canada. Any such references do not imply that such products will be made available outside the United States or Canada. Please sign up for our newsletter to be notified about any distribution changes.
- Please note that once an order has been processed by our warehouse, we are unable to change or cancel it. Please contact info@skinfix.com for further assistance.
After an order is received by our warehouse, please allow 1-2 business days for processing.
Shipping Methods
| Shipping Method | Delivery | Cost |
|
Standard |
5-7 business days |
$5.99 flat rate for orders under $50. |
| Expedited | up to 3 business days | $15 |
| Rush | up to 2 business days | $25 |
All orders placed after 2pm (ET) or during the weekend, will be processed the following business day.
During the peak holiday season or times where business conditions are hindered by forces outside of our normal control, processing may take additional time.
Please contact us info@skinfix.com with any shipping concerns. If you are interested in placing a new order or if you have questions about an order, please contact our customer service department at info@skinfix.com
Missing or Damaged Packages
If you believe your package is missing, email us at info@skinfix.com and we will start a trace with our delivery providers and take the required follow-up steps. This process takes approximately 2-3 business days.
In the case of orders being marked as delivered but not received, we will send a one-time replacement of the missing order. Please note we cannot process refunds for orders that are marked as delivered by the carrier and cannot accept returns on replacement orders. Replacement orders that are shipped will qualify for an exchange only. We cannot replace packages until they have been confirmed missing.
If any of the merchandise was damaged during shipment, save the merchandise and notify us immediately at
info@skinfix.com with photos attached. We will arrange a return label for you to send the merchandise back to us and will replace the damaged items.